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CLASS: Coordinated and Linked Approaches to Student Success

CLASS Initiative I


Advising is a critical component of student success, because the advisor serves as the interpreter of academic policies and procedures for all students on campus. They are the guide for the student to locate the right resources at important times and to find the critical path to graduation. 

Building upon recommendations of the Summer 2016 Advising Task Force and data gathered externally, the CLASS Task Force on Advising identified key structural and procedural recommendations to better centralize academic advising, link advising to other units critical to student success, and deliver more efficient and student success-focused advising services. 

The task force determined recommendations to address the following structural and procedural challenges: multiple advising center locations; availability of advisors; communication with faculty, students, and units outside of advising critical to student success; curriculum changes without advising input; standardized, targeted outreach and customer service and client-centered practices; and performance-based merit and career-ladder opportunities for advising staff members. 

The task force also prioritized the following initiatives: begin a process for consolidating advising teams into fewer locations following an academic pathway model; balance caseloads within centers and implement an ‘advisor on call’ schedule; create three transition advisor positions; create committees to better facilitate communication with faculty, students, and other key stakeholders; develop a ‘new and improved’ academic advising marketing plan; standardize proactive outreach and customer-service practices; and develop an accountability and performance-based merit and career ladder for academic advisors and advising leadership. 

CLASS Strategies for Advising


  • Fully launch EAB Campus student success management system
  • Implement advisor-on-call schedule; standardized best practices and client-centered customer service; post-appointment/walk-in assessment; merit, promotion and career ladder advancement
  • Create 3 transition advisor positions


  • Consolidate UTSA  Academic Advising into one Main Campus location and one Downtown Campus location