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Academic Affairs Ombudsperson

Donna Edmondson
Donna Edmondson

Purpose

The Office of the Provost and Vice President for Academic Affairs has established an Academic Affairs Ombudsperson who is available to assist faculty, staff and student employees address questions, concerns and complaints about academic affairs related issues.

What is the role of the Academic Affairs Ombudsperson?

The Academic Affairs Ombudsperson is a neutral individual who serves the University academic community by providing confidential and informal assistance for resolving conflicts, concerns and complaints by evaluating options, answering questions or seeking others who are subject matter experts and, if necessary, facilitating the mediation of disputes to achieve a fair and equitable solution for all parties.

The Academic Affairs Ombudsperson

  • Listens to and discusses questions, concerns and complaints of faculty, staff, and student employees concerning the academic enterprise.
  • Evaluates options to address faculty and staff academic concerns and answers or seeks others who can answer academic related questions.
  • Explains academic policies and procedures or seeks others who can explain the policies and procedures.
  • Facilitates the mediation of disputes to achieve a "win-win" resolution of the issues.
  • Seeks input from others or makes referrals when appropriate.
  • Seeks and obtains resolution of questions, concerns and complaints in a timely manner.
  • Creates an open environment in which faculty, staff and student employees can discuss academic related issues.
  • Protects confidentiality as appropriate.

The Academic Affairs Ombudsperson carries out duties in a neutral, confidential, informal and independent manner.
** The Academic Affairs Ombudsperson does not provide legal or psychological counseling. Information submitted anonymously is forwarded to the appropriate college or department head.**


How to contact the Academic Affairs ombudsperson

Email: Donna.Edmondson@utsa.edu
Office: MS 2.02.45
Phone: (210) 458-5605
Mailing Address: The University of Texas at San Antonio, Attn: Academic Affairs Ombudsperson, One UTSA Circle, San Antonio, Texas 78249