Latest information on operational modifications for fall 2021 Roadrunner Roadmap
Teaching Resources

Teaching Resources

Academic Innovation provides various options for faculty and students to meet, collaborate, and learn. Use these guidelines to help you identify the essential elements and tools available to move your course online.

Fall 2021


Visit the System Alerts page to find out the latest on system status and maintenance.

24/7 Blackboard Support

  • Phone: Call 210-458-4520 and press option 1 to access Blackboard Support anytime.
  • Email: Blackboard Support can be emailed directly at (for faster service, please use your UTSA email account)
  • Self Help Portal : Live chat; create a case; access Bb knowledgebase articles (log in for full experience)
  • Blackboard Support Virtual Consultation: Book a virtual appointment with a Blackboard Support Specialist for a 30-minute consultation, Monday-Friday between 8 a.m. and 5 p.m. Click on the  book a consultation link  to get started.
Tech Support
University Technology Solutions
Support Hours:
Monday - Friday, 7 a.m. to 7 p.m.
Flexible Teaching Support
Academic Innovation
Support Hours:
Monday - Friday, 7:30 a.m. to 6 p.m.

Faculty Champions and Faculty Mentoring

Reach out to:

  • Faculty Champions - faculty who are experienced with teaching online and are willing to help their fellow faculty
  • Faculty Mentoring - UTSA Faculty Success champions several initiatives and programs to support faculty at all stages and prepare excellent mentors to ensure that all faculty benefit from their peers.

Tools & Resources

Check Your Tech

Make sure that your computer is kept up to date and has Google Chrome for increased Blackboard compatibility. It’s free, and available for Apple's Mac OS, Windows PCs, and most mobile devices.

If you use a UTSA issued laptop or tablet, please bring it on campus and connect to our network so it can be updated. It should be noted that this process may take a few hours depending on the number of updates that need to be installed. If you require assistance, contact University Technology Solutions at 210-458-5555 or For more, review this list of available resources to assist with working and learning remotely. 


FERPA and Classroom Recordings

The U.S. Department of Education recently provided guidance to schools and colleges regarding the sudden transition to distance learning due to the COVID-19 outbreak and issues of student privacy covered by the Family Educational Rights and Privacy Act (FERPA). To ensure FERPA compliance in virtual classrooms and other educational recordings, please review the following UTSA guidelines.

Video Conferencing Tools

Blackboard Collaborate Ultra

Support / User Guide

Simple video solution in Bb for hosting live classes/lectures, discussions, virtual office hours, with up to 200 students or one-on-one


Support / User Guide

Zoom is a video meeting platform that is now available for free to all UTSA faculty, staff and students.

Content Creation Tools

Blackboard Learn

Support / User Guide

UTSA’s Learning Management System (LMS) and your primary tool for teaching and sharing your course content online


Support / User Guide

Qwickly is available on the Blackboard landing page, requires no installation or setup to get started, and makes it easier for you to manage the Blackboard courses you teach. Post announcements, send email, create content, and more to multiple courses at one time.


Easy-to-use software for recording, editing, and captioning asynchronous videos that integrates with Bb

Video Production

Offers instructional and informational video production

Adobe Creative Cloud

Support / User Guide

This set of applications and services provides access to a suite of graphic design, video editing, web development and photography software. Adobe Spark is a great one to start with. It's an easy to use design app that allows users to easily create interactive and engaging content with minimal time and effort.

Interactive Tools



Interactive video solution in Bb that allows students to learn at their own pace, while allowing for tracking, embedded quizzes, and engagement that can by synced to your gradebook.


Support / User Guide

Visually appealing, interactive discussion board solution in Bb that allows students to respond to their peers and collaborate beyond words/text.

SoftChalk Cloud


The latest version of SoftChalk is a web-based application which allows you to easily create existing course materials into interactive and engaging e-learning content with minimal time, effort, and resources.

iClicker Cloud

Support / User Guide

A polling Student Response System (SRS) that enables instructors to ask questions, gather student responses, display those responses in real-time, grade responses and sync them to your gradebook.

Assesment Tools


Support / User Guide

An exam solution for PC users that allows for the creation and management of exams using a familiar Windows environment, to publish into Bb.


24/7 Support: Faculty, Students / User Guide

An academic integrity software solution in Bb with state-of-the-art facial detection technology and a robust suite of fully automated software. Its remote monitoring platform ensures end-to-end learning integrity before, during, and after the assessment.


Support / User Guide

A plagiarism detection software solution in Bb used to prevent dishonest formatting and character substitutions.