Help and Support

The UTSA Academic Affairs, University Technology Solutions and Library Services are committed to assisting faculty that will be going through an electronic evaluation process.

The Help and Support pages will provide information on areas that include SharePoint support and scanning services. For an overview of the electronic evaluation process, please review either the Comprehensive Periodic Evaluation User Guide (PDF) or the Promotion and Tenure User Guide (PDF).

Library Support and Scanning Services

The John Peace Library offers assistance to faculty with identifying ranking and impact factors for various journals, h-index, locating articles for works cited and more. This resource guide provides more information on the Library services available to faculty.

The John Peace Library will provide a service to scan documents for UTSA faculty who are going through an electronic evaluation process. Upon formal request from UTSA faculty, library staff in the Access Services Department will scan textual materials creating PDF format files and load the files to a CD, flashdrive or send via email.

Faculty members will also have the option of scanning materials on their own. Instructions are provided in the Scanning Materials on Your Own section of the Scanning Services page.

SharePoint Support

SharePoint support is available via the following: downloadable instructions, or by contacting Tech Café. Please visit the SharePoint Support page for more information.

Acrobat Professional Support

All UTSA faculty have free access to the latest version of Adobe DC (for desktop) and Adobe Reader (for mobile) through UTSA's partnership with Adobe as a Creative Campus. These applications will provide you with several PDF features, such as text editing, added security, combining files into one PDF, creating PDF portfolios and more. Visit and sign in with your UTSA email to access and download the apps.

Adobe offers a wide range of support and help materials on their website, including video tutorials. Visit the Acrobat Professional Support page for links to helpful tutorials. Additionally, you may reach out to UTSA's Adobe Creative Cloud Specialist Willie Schaefer for support.